VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

Top 25 core banking software companies and systems

Top 25 core banking software companies and systems

This is a compilation of all the major core banking software providers we have on our list. Some we work with already, and we’d definitely like to work with lots more of these fintech providers. Read more >

Six ways to improve digital customer experience

Six ways to improve digital customer experience

Six ways to improve the digital customer experience for businesses engaging customers on their website, email, social media, mobile apps, etc. Read more >

7 ways to improve customer experience through digital transformation

7 ways to improve customer experience through digital transformation

This is a list of digital transformation projects that will help you improve the customer experience, instead of simply automating an existing manual process. Read more >

Six ways to reduce wait times in hospitals

Six ways to reduce wait times in hospitals

A hospital is probably not the best place to wait. Implement these six ways to reduce wait times in hospitals, and make your healthcare process more efficient and patient-friendly. Read more >

Bank customer experience - History, timeline, and what's the next frontier

Bank customer experience - History, timeline, and what's the next frontier

Timeline and history of modern banking and the transformation to digital banking. What’s next in the bank customer experience? What is going to happen to banks and banking in 2020 and beyond? Read more >

Six queue management techniques to streamline customer flow

Six queue management techniques to streamline customer flow

Implement these six queue management techniques to streamline customer flow. Some require process change, while others are about digitizing your existing processes. Read more >

Improve government transparency through visitor identification software

Improve government transparency through visitor identification software

Five key steps that will improve government transparency by collecting and analyzing customer data and feedback. Read more >

Banking jobs made easy with customer experience management

Banking jobs made easy with customer experience management

The old fashioned way of banking is to know your customers, greet them when they come to the bank, and you already know what they are there for. The question is, how do you scale this in digital banking, and provide the same personalized experience for every single customer across every branch in your network? Read more >

Queue solution for your VIP customers

Queue solution for your VIP customers

The thing about VIPs is that they happen to be very important to your business. You can't afford to provide them with anything less than a perfect customer experience. One of the things to keep in mind, when it comes to VIP customers[...] Read more >

Top 10 virtual queue management benefits

Top 10 virtual queue management benefits

A virtual queue management system implementation triggers efficiencies and a cascade of benefits across every facet of your organization. Here’s a list of the top 10 benefits [...] Read more >

Basics of queuing theory applied to calculate average waiting time

Basics of queuing theory applied to calculate average waiting time

What is a Queuing System? A flow of customers from a finite / infinite population towards your service facility forms a queue on account of lack of [...] Read more >

How to Implement a Queue Management System

How to Implement a Queue Management System

This is a case study of a VirtuaQ client, a global commercial and retail banking institution, with over 4,000 retail branches across [...] Read more >